Frequently Asked Questions
How should I prepare for my first class?
Welcome! We are so happy to have you! Please arrive ten minutes prior to class starting to allow ample time to find parking and for you to get comfortably settled and become acquainted with the reformer and the class flow.
What should I bring to class?
Every class requires the use of grip socks. It is mandatory to wear them for safety and hygiene purposes. We do sell them in the studio. Additionally, we highly recommend bringing water to stay hydrated during the class.
What is your late policy?
To ensure the smooth running of our classes and out of consideration for others, it is essential to be punctual. If you are not present within 10 minutes of the scheduled start time of your reserved class, you will be marked as a no show and charged a fee, in the event that we have a guest waiting from the waitlist, your spot will be given to a client on the waitlist. Please be aware that arriving late may result in missing part of the workout, so please enter the room as discreetly as possible. New clients should plan to arrive 10 minutes prior to the class to go over the machine and workout basics.
What is your cancellation policy?
Cancellations for classes must be made with a minimum of 6 hours notice. If you cancel within 6 hours of the scheduled class, you will be considered “late canceled” and charged a $15 fee. This includes switching class times under the 6-hour notice time period. This policy helps prevent unfilled spots in sessions that could have been taken by other participants.
How does the waitlist work?
You can join the waitlist for any fully booked class. Please note that by adding yourself to the waitlist, you are committing to attend if you are added to the class, late cancel and no-show fees will still apply.
If you’re no longer able to attend class, please make sure to remove yourself from the waitlist. A no-show fee will apply if you no show a class you were added to, even if you are added last minute.
If a spot opens up, you will be automatically added to the class and notified via email and text, up to 45 mins. before the class begins. After that, the online waitlist will close, and any remaining spots will become available on a first-come, first-served basis through our website, app, or for in-person drop-ins.
What is your refund policy?
All classes, credit packages and memberships are non-refundable. No exceptions.
No children policy
For safety reasons and to ensure a tranquil atmosphere for our adult clients, minors under the age of 16 are not permitted to attend classes or accompany parents or guardians during sessions