Last updated: 01/10/2025

This Privacy Policy describes how The Reforma Room (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit our website thereformaroom.com.au (the “Site”), use our services, attend our studio, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we collect.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or other operational reasons. We will publish the updated version on our Site with the revised “Last updated” date.

How We Collect Personal Information

We collect personal information directly from you, automatically through your interaction with our Site, and in limited cases, from third parties who provide services to us.

Information you provide directly:

• Contact details: name, email, phone number, address

• Booking and membership details

• Payment and billing details (processed securely by third-party payment providers)

• Communications (emails, phone calls, or forms submitted via our Site)

Information collected automatically:

• Website usage data (browser, device type, IP address, pages visited, interactions with our Site)

• Cookies and similar technologies to improve functionality and user experience

Information from third parties:

• Payment processors for secure transactions

• Booking and scheduling platforms we use to manage memberships and classes

How We Use Your Personal Information

We use your personal information to:

• Provide our Services, including class bookings, memberships, and customer support

• Process and manage payments and transactions

• Communicate with you regarding updates, offers, promotions, and important service information

• Improve and personalise your experience with our Site and Services

• Ensure security, prevent fraud, and comply with legal obligations

Disclosure of Personal Information

We may disclose your information:

• To third-party service providers (e.g., booking software, payment processors, IT support) who help us deliver our Services

• To comply with laws, regulations, or valid legal processes

• To protect our rights, property, staff, or members

• In connection with a business transfer or restructure

We do not sell or rent your personal information to third parties.

Cookies

Our Site uses cookies and similar technologies to improve your experience and analyse site performance. You can disable cookies in your browser settings, but this may affect functionality.

Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no method is completely secure.

We retain personal information for as long as necessary to provide our Services and comply with legal obligations.

Your Rights (Australia)

Under the Privacy Act 1988 (Cth), you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent for marketing communications

• Make a complaint if you believe we have breached your privacy

To exercise your rights, please contact us using the details below.

Contact Us

If you have questions or wish to exercise your privacy rights, please contact us at:

The Reforma Room
Unit 1, 358 Hoxton Park Road, Prestons NSW 2170
info@thereformaroom.com.au